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Tuesday, June 9, 2009

Unhappy Customer; Dissatisfied With Return Policy

My answer to this customer's beef is that herbs are not all things to all people and dogs. We publish are return policy and it clearly states a 20% restocking fee for opened items.

I also have to wonder...why do people think herbs are any different than western medicine or foods? We all react differently to different substances...now if a dog is allergic to beef, does that mean all dogs are allergic to beef? Of course not, the vast majority of dogs can eat the beef.

Secondly, we work really hard here at PawHealer...and I don't understand why anyone would expect that we should give a full return for their pet's difficulty. A 20% restocking fee is extremely fair for a opened product.

Working with herbs is a two way street, I refuse to accept the total responsibility for the problems that a very few dogs may experience. I am happy to refund the product, with a 20% restocking fee if its open, since I have to throw it away.


Holly

I haven`t gone on the blog telling the very bad language i received, when i called for support, having a bad experience with your product, that was not my fault, neither one! so why am i going to pay a restocking charge? I can see if it was my fault i would have to pay but. the more people i talk to say it was not. I have bought i lot of things on line and never did i see if i was not at fault that i would have to pay a restocking fee. only the return postage. this is truly sad , I would think people would think twice about buying from you. why would you do that? It`s bad enogh they have to deal with their animal being sick.
Debbie





Pinky
Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

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