Unhappy Customer; Dissatisfied With Return Policy

My answer to this customer's beef is that herbs are not all things to all people and dogs. We publish are return policy and it clearly states a 20% restocking fee for opened items.

I also have to wonder...why do people think herbs are any different than western medicine or foods? We all react differently to different substances...now if a dog is allergic to beef, does that mean all dogs are allergic to beef? Of course not, the vast majority of dogs can eat the beef.

Secondly, we work really hard here at PawHealer...and I don't understand why anyone would expect that we should give a full return for their pet's difficulty. A 20% restocking fee is extremely fair for a opened product.

Working with herbs is a two way street, I refuse to accept the total responsibility for the problems that a very few dogs may experience. I am happy to refund the product, with a 20% restocking fee if its open, since I have to throw it away.


Holly

I haven`t gone on the blog telling the very bad language i received, when i called for support, having a bad experience with your product, that was not my fault, neither one! so why am i going to pay a restocking charge? I can see if it was my fault i would have to pay but. the more people i talk to say it was not. I have bought i lot of things on line and never did i see if i was not at fault that i would have to pay a restocking fee. only the return postage. this is truly sad , I would think people would think twice about buying from you. why would you do that? It`s bad enogh they have to deal with their animal being sick.
Debbie






Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

Good Bye Mr. Bradford...A Tear Jerker

I feel so blessed that people like Walter give me the chance to help with their furry family members, and when I receive the note...that is always inevitable, because our furry loved ones can't be with us forever...I can't help but be moved to my own tears.

Walter had a special bond with Mr. Bradford...Every now and then, although all our dogs are special...there is that one special dog...one that is our true soul mate..Mr. Bradford was Walters... they were soul mates...

To Mr. Bradford we bid fare well, and as always I ask that our passing friend tell Sweet Orbit that we miss him.

And to Walter we say...don't be sad...Mr. Bradford is where it's time to be...

Good bye Mr. Bradford!








Holly, I wanted to thank you for not only what you do but for giving me more time with my dog Mr. Bradford. You may remember me from September of 2008 with his coughing & collapsed trachea. Without your knowledge of herbal remedies I know I would not have found someone else in time & my dog would have had to be put to sleep. My vet was really amazed at your capabilities & they have your name & website. I'm sure he will tell others of you. I had to put Mr. Bradford to sleep this morning of just over all organ shut down. This past year his eye sight, hearing and strength became so little with blood in his stool & an enlarged prostate. Last night I visited your website & read the "Saying Goodbye" blog. As my dog's discomfort increased every day I knew this morning it was time. He lived to be 19 years old! Reading the experiences of other animal lovers on your website actually gave me strength to carry out this process of putting him to sleep. If you post this on your website and others read it I want them to know that it's sad as hell to do it but a large part of me was in pain simply because my best friend was in pain. That part of me is now happy for him in that he's not suffering anymore. I also feel his spirit in a youthful & healthy way that has surprised me. I wish you and all animal lovers the very best. Mr. Bradford told me to tell you to keep on doing what you do and to tell you thanks as well. Attached is one of his last photos.

Take Care Holly,

Walter Gewin



Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

Do You Believe In Miracles; Buddy's Story

MARK & HOLLY


DO YOU BELIEVE IN MIRACLES?
BUDDY'S STORY

THE LAST TIME I HEARD THAT WAS
FEB 22, 1980 WHEN THE US OLYMPIC HOCKEY TEAM UPSET THE RUSSIANS,
AND WENT ON TO WIN THE GOLD MEDAL AND MAKE HISTORY.

AND NOW MARCH 29, 2009 YOU CAN SAY IT AGAIN.

MY 13 MONTH POMERANIAN BUDDY HAD A BAD COUPLE OF WEEKS.

LAST MONTH HE GOT BIT FROM SOMETHING OUTSIDE DURING HIS WALK.

HE THROW UP, HIS FACE SWELLED AND I GOT HIM TO THE VET JUST IN TIME
OR HE WOULD HAVE DIED,
HE WENT INTO ANAPHYLATIC SHOCK, SPENT THE NIGHT IN THE HOSPITAL
AND CAME HOME THE NEXT DAY..

ONE WEEK LATER HE WAKES UP WITH THIS GOOSE HONKING COUGH,
I RUSH HIM TO THE VET AND GUESS WHAT
HE NOW HAS A COLLAPSED TRACHEA
NO LUCK FOR BUDDY.
THE VET GIVES HIM THE FOLLOWING MEDICATIONS
PREDNISONE
THEOPHYLLINE
CLAVAMOX
AND TUSSIGON
THAT'S A LOT OF MEDICATION
BUT I GIVE IT TO HIM ANYWAY IN THE HOPES HE'LL GET BETTER

I GO HOME AND SEARCH THE INTERNET UNTIL 4AM IN THE MORNING
I FIND PAW HEALERS,
NOW I DO NOT BELIEVE ANYTHING ABOUT A MIRACLE DRUG. I DON'T EVEN LIKE PEOPLE
BUT I HAVE TO TELL YOU
I SPOKE WITH MARK AND WE PRETTY MUCH KEEP IN TOUCH.

I ORDERED HOUND HONEY AND THE HERBS FOR COUGHING.
I STOPPED GIVING HIM THE MEDS BECAUSE IT'S TOO MUCH FOR HIS BODY,
AND GET THIS NO MORE COUGHING.
HE'S BEEN ON THE HERBS AND HOUND HONEY FOR 2 WEEKS
TWICE A DAY 8AM -8PM HE TAKES THE HERBS IN A PILL POCKET AND THE HOUND HONEY TOGETHER.
I CAN'T THANK YOU ENOUGH
THAT'S WHY I'M LEAVING MY NAME AND NUMBER IF ANYONE WANTS TO CONTACT ME..

ENCLOSED IS A PICTURE OF THE LOVE OF MY LIFE BUDDY AND ME..
AND THANKS TO PAW HEALERS. I HOPE TO HAVE BUDDY AROUND ME FOR THE NEXT 15 YEARS.

I'LL KEEP YOU POSTED WHEN HE GETS HIS NEXT X RAY OF THE TRACHEA.

THANKS AGAIN

STU MOSS
954...

BUDDY'S DAD








Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

Saying Good Bye...Mikey

Dear Holly and Mark,
It is with a heavy heart that I bring the sad news of Mikey's passing.
I want to thank you for giving us an extra month with Mikey.

He had so many problems. He stopped eating and would not take his herbs no matter what I did. Regardless, his final demise was caused by an attack of what I believe was pancreatitus. He would not stop vomiting and was passing blood from his anus. We knew it was time. He passed peacefully in his own home with my husband Tom and I by his side.

I've attached a photo during better days. I hope you can download it.
Sadly,
Karen Estudillo





Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

Griffen Demands His Herbs!

This is a short note from Monica...I wanted to make a little comment on this...Monica mentions that we said she could wein Griffin off the herbs....Well, we try to give the best info we have based on clinical experience...

People demand answers...they want for sure things...but with herbs we really don't know...its the same with people. Every dog reacts differently...The good thing about this is that it in most instances the dog is receiving major benefits.

I really try to stay away from giving any type of prognosis of the herbs...because we really don't know how each dog will respond!




A [SPAM] need more Meds
From:
Monica Hren
Date: Sat, May 16, 2009 11:34 pm
To: pawhealer
Once again Griffin is out of Calm and Compose. I have tried to wean him off of it as Ya'll said i could, however griffin seems to be alot happier and more at ease while on the meds. He only gets meds one time a day with his dinner and i have been able to stretch it out and only give it to him every other day. But lately he has been out and he seems to be overly depressed and sullen. Please make me more! Also I have enclosed a picture us, please add us to the satisfied and can't live without PawHealer meds board! Thank you Monica Hren





Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

Ralph Saved! No More Cough!

We love this story....Ralph was almost put down....and here is alive and kicking!






Paine Shirley M"
Date: Wed, May 13, 2009 10:33 am
To:

Ralph is a happy 15 year old rat terrier who lives in Onalaska, Wisconsin. This last winter, he developed a cough and also had trouble breathing.

A friend of mine told me of paw healer website. I read the testimonials from other pet owners, and I was impressed with the results.

Ralph has been on his herbs (stop cough formula) and Hound Honey cough syrup for 2 weeks and he is breathing normally now and has stopped coughing!

The only challenge has been trying to “camouflage” the herb med because he doesn’t seem to like the texture! I have managed to “trick” him by rolling the herb granuals into a small amount of liver sausage and rolling it into a ball! He loves the Hound Honey Cough syrup and begs for more.

Ralph thanks you for these wonderful products which have certainly improved his quality of life, and I thank you too!



Sincerely



Shirley M Paine

And Ralph






Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.

Good Bye Sweet Madilynne

Yesterday, day, Madilynne has left us to go run, romp, play, chase balls, chew bones and dig in the flower gardens of Heaven. We will miss her here on Earth, but are comforted knowing she is happy and free of pain. We will see her again someday....

God Bless,

Gay and Sonny

Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.