Wednesday, April 15, 2009

Get Real People!

The other day I received not one but 2 requests from a woman that had a problem with her dog...collapsed trachea etc.... She spent 45 minutes discussing the herbs, ordering the herbs and then she had us OVERNIGHT air...all this is alot of work and energy. she had special circumstances and we formulated just for her dog....

Then, the next day I get two pertty insulting a messages that she wants to return them because her group has told her the PawHealer herbs cause side effects and don't work that well. Here is the first one...says that our products have reactions;

Body: Hi Holly Now you won't like this. I spoke to a few people who used your products and had reactions. The problem was for trachea collapse. I feel very uncomfortable using them now. Can I please return them when I receive them?

Here is the second one now they don't work!

return information
Hi, I have not received my order as of today but I would like to request return information from you. I belong to a few support groups and they have used your products without positive results. I feel unsure of using your products now.

I was startled to receive such a message...

My thoughts are this;

1. Shouldn't you have consulted with this group BEFORE ordering? (if there is such a group that is giving us a bad name...)

2. Lets talk about side effects...hello....of course any herbs can cause side effects, each person and each dog are can cause side effects! There is no one in the world that should say that herbs do not have the potential to cause an adverse reaction..HOWEVER in the very vast majority of pets that take herbal remedies this does not occur...AND IF IT DOES....within 6 hours of taking the herbs the symptoms will usually recede. This is the same for different.

Hello people....if you are so afraid of side effect of herbs...then why in the hell do you medicate your dogs to the point of almost death? Don't you think that steroids, inhalers, narcotics to stop cough, multiple vaccinations, monthly flea control all are over dosing your pet?

This just about drives me nuts...How can people call me and discuss side effects when the very reason that they are calling me is usually from the side effects of multiple medications...OMG....Lord Help Me!

3. Lets talk about what works and what does not work...Once again there IS NO SURE THING!!!

But look at our blog...those are just a fraction of the people that have used our coughing formulas? So who are her people and who are these support groups? So she has people that say it didn't work...Well Lady I have people who say it work! odd this whole thing was.

Hello can you expect herbs to be any different than modern medicines? We do the best we can...we learn what works for the majority...however yes people sometimes it will not work...IF EVERYTHING Worked all the time we would live forever..

I can tell you this...herbs do have a great efficiency rate, but they are not a magic bullet....they take work and effort, they are more difficult to use than modern medicines...

But yes people in cases where modern medicine has not been able to help, herbs can be an adjunct to your current regime and work better! Or they can't help at all...Plain and simple...

My question is to you people..why do you expect so much more from herbal remedies than from what you get from modern medicine.

Lighten up....don't be afraid...its always worth a try....My suggestion for those who are fearful, use herbs in concert with your veterinarian. Explain to them that you would like to try herbals, and have them monitor your pet right along side with you.

Disclosure PawHealer® (what we want you to know):

We offer our customers a $10 coupon for responding to our request for product experiences. It's our thanks to them for taking the time to do the work of writing the e mail and sending the picture. They use the coupon on their following order.

We sell traditional Chinese herbs, nutritional supplements, and pet products. We do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches. We do not diagnose, prescribe, or administer any drug, medicine, appliance, application, or treatment for the prevention, cure, or relief of a wound, fracture, bodily injury, or disease of animals. We do not perform any surgical or dental operation upon any animal. We do not perform any manual procedure for the diagnosis of pregnancy, sterility, or infertility upon livestock Equidae.

This information is not intended to be a substitute for visits to your local veterinarian. Instead, these testimonials offer the reader information and opinions written by pet owners concerning animal health and products that they have used.


63tbpatti said...

I can see both sides of the story here. I use herbs for myself and have for years. They work naturally with our bodies and Chinese herbs are good. But as you state different people have different reactions. That said, as a possible new prospective customer looking over this site, the products, and the testimonials I do feel any company should represent themselves in a business like manner and I believe some of these responses should have been a little more polished. Also sometimes it is better to over compensate the bitter customer who will end up with greater respect for your company whether the products worked for them or not. My husband ordered something for me once without my knowledge from a company that did not allow returns after a 2 week period. I did not get to them in that period because I had gotten sick and they were so kind to me and took the return. Now I am still one of their customers because the bent a little bit. Having been a customer service rep I know how annoying some people can be so when I say this I say it with the experience of having been jumped on a time or two. It is better to act then to react.

63tbpatti said...

I meant "they bent a little bit"